WESTIN BUSINESS CENTRE: EXCEEDING EXPECTATIONS
INHOUSE Venue Technical Management's (IVTM) fully equipped state-of-the-art Business Centre, based at the 5 Star The Westin Cape Town Hotel, assists with all the printing, faxing, binding, laminating, courier/mailing, typing, and data processing needs of hotel guests and for events hosted at the venue.
"We add value to our clients’ businesses by providing beautiful facilities, over-the-top-service, industry leading technology and complete workspaces." says Mandy-Lynn Mott, who manages the facility for IVTM.
"Magically, 3 years have rolled by since the inception of The Business Centre based at The Westin Cape Town and during this time we’ve successfully weathered 3 Gold Mining Indabas and World Economic Forums. Among the many accolades for the venue over this period, The Westin Cape Town was voted one of the world’s best hotels and this prestigious honour has further increased the need for the expertise and services on offer at our Business Centre."
International guests are constantly amazed by the range of services on offer at The Business Centre. When the venue recently hosted a Conference, the facility was required to further raise the bar on their service levels and provide a 24 hour printing facility for the duration of the event. The fact that this eleventh hour requirement was met "with no problem whatsoever" reinforces the Business Centre's claim that their service levels are world-class. "We were proud to be able to assist the event co-ordinators in delivering a top quality conference to their highly esteemed delegates." explains Ms Mott.
It seems that the delegates were appreciative too. A few of the comments received:
“This is incredible service!”
“This is the best Business centre I’ve ever used, and believe me I travel extensively.”
“Unbelievably, you are able to meet all our requirements.”
“We were welcomed by an experienced team, who ensured a high level of service and hospitality for a special business stay with care and attention to all our individual needs.”
Ms Mott's personal motto has always been to exceed the guests' expectations, then give some more… and it seems that under her supervision the Business Centre at the Westin is doing just that.
"It is with great pride that we can look back on our successes and learn from our mistakes. In the words of Malcolm Forbes "Failure is success, if we learn from it'"
No job is ever too big or too small—we welcome outsourced projects!
Story and Photos courtesy IVTM
Aug 14, 2012